Privacy Policy

Sunday Clean Co LLC (“Sunday Clean Co,” “we,” “us,” or “our”)

Effective date: September 17, 2026

This Privacy Policy explains how Sunday Clean Co LLC collects, uses, shares, and protects personal information when you use our website at https://www.sundayclean.co, book residential house cleaning services online (including through BookingKoala), contact us by phone or text, or otherwise interact with our business in Charlotte, North Carolina, USA.

We wrote this in plain English so you—and carriers reviewing our SMS program—can see clearly what we do with your data.

1. Who is responsible for your data

The data controller for information described in this policy is:

Sunday Clean Co LLC
Charlotte, North Carolina, USA
Email: hello@sundayclean.co
Phone: (980) 446-2750 / +1 980 446 2750

2. Information we collect

Depending on how you interact with us, we may collect:

Booking and service information

• Name, email address, phone number, and service address
• Preferred appointment date and time, home access notes, and cleaning preferences or special instructions
• Service history related to jobs we perform for you

Contact and customer-care information

• Messages you send us by email, web form, phone, or SMS (including inbound texts)
• Missed-call and speed-to-lead details when we text you back after a call we did not answer
• Records of customer-care conversations needed to schedule, confirm, or resolve service issues

Payment information

• Payment card and billing details are processed by our payment processor(s) (for example, Stripe). We do not store full card numbers on our own systems. We may receive limited payment status information (such as last four digits, card brand, and whether a charge succeeded).

SMS / mobile information

• Mobile phone numbers you provide for booking confirmations, reminders, customer care, and related service texts
• Consent records associated with how you opted in (for example, a booking-form checkbox)
• Delivery and engagement metadata typical of text messaging (such as timestamps and opt-out status)

Technical and website information

• Device and browser type, IP address, pages visited, referring URL, and approximate location derived from IP
• Cookies and similar technologies used for basic site function and analytics (see Cookies below)

We do not knowingly collect sensitive categories of information beyond what you choose to share in connection with a cleaning booking (for example, access codes or pet notes). Please share only what is needed for service.

3. How we use your information

We use personal information to:

• Schedule, confirm, and perform residential house cleaning services
• Process payments and send receipts or invoices
• Send transactional SMS and other messages about bookings, reminders, and customer care (see SMS section)
• Respond to inquiries, missed calls, and support requests (including speed-to-lead text-back)
• Operate, secure, and improve our website and booking experience
• Comply with law, enforce our terms, and protect our rights and customers

We do not sell your personal information. We do not share mobile phone numbers or SMS consent data with third parties or affiliates for their own marketing.

4. SMS / mobile messaging (A2P 10DLC)

Sunday Clean Co uses text messaging to support booking and customer care. This section is intended to meet carrier and TCPA-oriented disclosure expectations for our A2P 10DLC program.

How we collect mobile numbers

We may obtain your mobile number when you:

• Submit a booking or contact form on sundayclean.co or through BookingKoala
• Check an SMS consent checkbox on our BookingKoala booking form
• Provide your number verbally (for example, by phone) and agree to receive texts
• Text us first (inbound SMS), after which we may reply for customer care

What texts are for

If you opt in, we may send:

• Booking confirmations and appointment updates
• Service reminders
• Customer-care messages related to your account or job
• Speed-to-lead / missed-call text-back when you call and we cannot answer right away

These messages are transactional and service-related. We do not use your SMS consent for unrelated third-party marketing.

Frequency

Message frequency varies. You may receive several messages around a booking (confirmation, reminder, and follow-up as needed) and occasional customer-care texts. Exact frequency depends on your appointments and how you contact us.

Rates

Message and data rates may apply. Check your wireless plan for details.

No sale or marketing sharing of mobile info

Mobile information will not be shared with third parties or affiliates for their marketing or promotional purposes. We may share limited data with vendors who help us deliver messages or operate our business (see Third parties), solely to provide our services to you.

HELP and STOP

• Reply STOP to opt out of SMS from us. You will receive a confirmation, and we will stop sending program texts to that number.
• Reply HELP for help. You may also email hello@sundayclean.co or call (980) 446-2750.

Opting out of SMS does not cancel an existing cleaning appointment; contact us by phone or email if you need to change or cancel a booking.

Related terms

SMS use is also governed by our Terms of Service, including the SMS / TCPA consent terms.

5. Cookies and analytics

Our website may use cookies and similar technologies to:

• Keep the site working (for example, session and security cookies)
• Understand basic traffic and usage (analytics)

You can control cookies through your browser settings. Blocking some cookies may affect site features. We use analytics only in a general website sense; we do not use cookie data to sell your information.

6. Third parties who help us operate

We use trusted service providers who process data on our behalf or as independent controllers where required by their role:

These parties receive only what they need to perform their services. They are not authorized to use your mobile number for their own marketing. Payment card data is handled under the payment processor’s security and privacy practices.

We may also disclose information if required by law, legal process, or to protect safety, rights, or property.

7. Retention

We keep personal information only as long as reasonably needed for the purposes above, including:

• Active customer relationship and upcoming bookings
• Business records, tax, and dispute-resolution needs
• SMS consent and opt-out records for compliance

When information is no longer needed, we delete or de-identify it in the ordinary course of our practices, subject to backup and legal holds.

8. Security

We use reasonable administrative, technical, and organizational measures appropriate for a small residential cleaning business (access controls, reputable vendors, and careful handling of customer details). No method of transmission or storage is 100% secure. Please use strong unique passwords for any account portals and avoid sending unnecessary sensitive details by text.

9. Your choices and rights

Depending on applicable law, you may have the right to:

• Access or correct personal information we hold about you
• Request deletion of information we no longer need to keep
• Opt out of SMS by replying STOP
• Ask questions about how we use your data

To make a request, email hello@sundayclean.co or call (980) 446-2750. We may need to verify your identity before fulfilling a request. Some requests may be limited where we must retain records for legal or operational reasons (for example, completed jobs or consent logs).

10. Children

Our services are directed to adults arranging residential cleaning. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

11. California and North Carolina notes

We operate in North Carolina and serve customers who may reside in California or elsewhere.

North Carolina: We handle personal information under this policy and applicable state and federal law. Contact us with privacy questions at the details below.

California (high level): We do not sell personal information. If you are a California resident and wish to exercise access, deletion, or related privacy rights that apply to you, contact hello@sundayclean.co. We will respond consistent with applicable law and the nature of our business relationship. This section is a plain summary, not a claim that every CCPA category or disclosure applies to every visitor.

12. Links to other sites

Our website may link to third-party sites or booking tools. Their privacy practices are their own. Review those policies when you leave sundayclean.co or complete checkout through a processor.

13. Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top will change when we do. Continued use of our website or services after an update means you acknowledge the revised policy. Material changes related to SMS will be reflected here and, where appropriate, in our booking consent language.

14. Contact us

Sunday Clean Co LLC
Charlotte, North Carolina, USA
Email: hello@sundayclean.co
Phone: (980) 446-2750 / +1 980 446 2750
Website: https://www.sundayclean.co

For SMS help, reply HELP or use the contact details above. For SMS opt-out, reply STOP.

Related: Terms of Service