Terms of Service

Sunday Clean Co LLC (“Sunday Clean Co,” “we,” “us,” or “our”)

Effective date: September 17, 2026

Welcome to Sunday Clean Co. These Terms of Service (“Terms”) govern your use of our website at https://www.sundayclean.co, online booking (including through BookingKoala), and residential house cleaning services we provide in and around Charlotte, North Carolina, USA.

By using our website, submitting a booking, or receiving our services, you agree to these Terms. If you do not agree, please do not use our site or book with us.

Our Privacy Policy at https://www.sundayclean.co/privacy explains how we handle personal information, including SMS-related data.

1. Who we are

Sunday Clean Co LLC
Brand: Sunday Clean Co.
Charlotte, North Carolina, USA
Email: hello@sundayclean.co
Phone: (980) 446-2750 / +1 980 446 2750

We provide residential house cleaning services. Bookings may be made through sundayclean.co and BookingKoala.

2. Services

We offer residential house cleaning as described on our website and at the time of booking. Scope of work (rooms, add-ons, frequency, and any special requests) is what you select or confirm when you book, and what we later confirm with you by email, phone, or text.

We may decline or reschedule a job when conditions make safe or effective cleaning impractical (for example, unsafe access, extreme clutter beyond the booked scope, or pets that prevent work). We will communicate with you as promptly as reasonably possible.

3. Booking and payment

• You can request or book services online via sundayclean.co and BookingKoala, or by contacting us directly.
• Pricing, deposits, and payment timing are as shown or disclosed during booking or in our confirmation communications.
• Payments are processed by third-party processors (for example, Stripe). We do not store full payment card numbers on our systems.
• You agree to provide accurate contact and service-address information and to keep us updated if anything changes before your appointment.

If a payment fails or is disputed in bad faith, we may pause future bookings until the account is resolved.

4. Cancellations, rescheduling, and access

Cancellation, rescheduling, and related fee policies are as disclosed at booking and/or in your confirmation messages. Because those details can vary by service type and promotions, we do not invent a one-size fee schedule in these Terms.

Please give as much notice as you can if you need to change or cancel. You are responsible for providing reasonable access to the home at the scheduled time (including parking/gate instructions and any codes you choose to share). If we cannot access the property, the appointment may be treated under the access / no-show rules disclosed at booking.

5. Customer responsibilities

You agree to:

• Provide truthful booking information
• Secure valuables and communicate hazards (broken glass, wet floors, aggressive pets, etc.)
• Ensure someone authorized can grant access if needed
• Treat our team with respect

We may refuse service or leave a job early if conditions are unsafe or abusive. In that case, fees may apply as disclosed at booking.

6. SMS Terms / TCPA consent (A2P 10DLC Message Flow)

This section describes our text-messaging program and is intended for TCPA and A2P 10DLC Message Flow citation.

Program description

Sunday Clean Co may send SMS/text messages related to:

• Booking confirmations and appointment updates
• Service reminders
• Customer care about your booking or account
• Speed-to-lead / missed-call text-back when you call (980) 446-2750 or our published number and we cannot answer

Messages are sent via our phone/SMS platform (Quo / OpenPhone) and relate to services you request from Sunday Clean Co.

Opt-in methods

You may opt in to receive SMS from us by:

1. Checking the SMS consent checkbox on our BookingKoala booking form and submitting the form
2. Submitting your mobile number on a sundayclean.co web form where SMS consent is clearly presented
3. Providing verbal consent by phone (for example, agreeing to receive booking or reminder texts)
4. Texting us first (inbound SMS), after which we may reply for customer care

Consent language on forms will state the purposes above. Consent is not a condition of purchase where optional marketing or non-essential texts are concerned. Transactional booking SMS (confirmations, reminders, and service communications) may be necessary to deliver the service you requested if you choose to opt in to SMS for those purposes; you may still book and communicate with us by phone or email if you prefer not to receive texts.

Message frequency

Message frequency varies based on your bookings and how often you contact us. You may receive multiple messages around each appointment (for example, confirmation and reminder) plus customer-care replies as needed.

Rates

Message and data rates may apply.

HELP and STOP

• Text STOP to cancel SMS from Sunday Clean Co. You will receive a confirmation of opt-out.
• Text HELP for help, or email hello@sundayclean.co / call (980) 446-2750.

Opting out of SMS does not automatically cancel a booked cleaning. Contact us by phone or email to change or cancel an appointment.

No third-party marketing use of mobile numbers

We do not sell or share mobile numbers with third parties or affiliates for their marketing. Vendors that help us send messages (such as Quo / OpenPhone) process numbers only to deliver our communications.

Carrier disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Coverage and delivery are not guaranteed.

Agreement

By opting in through any method above, you confirm that you are the subscriber or customary user of the mobile number provided (or have authority to consent for that number), and you agree to receive the program texts described in this section. You also agree that we may use an automatic telephone dialing system or similar technology to the extent permitted by law for these consented messages.

7. Website use

You may use sundayclean.co for lawful purposes related to learning about and booking our services. You agree not to misuse the site (for example, attempting to disrupt it, scrape it abusively, or submit false bookings).

Content on the site (text, branding, photos) is owned by Sunday Clean Co LLC or its licensors and may not be copied for commercial use without permission.

8. Third-party tools

Booking, payment, and messaging may involve third parties such as BookingKoala, Stripe, and Quo / OpenPhone. Their terms and privacy policies also apply to their services. We are not responsible for outages or errors solely caused by those platforms, though we will help resolve booking issues that affect your cleaning as reasonably possible.

9. Disclaimers

Our cleaning services are performed with professional care. Results can vary based on home condition, prior soil, products you request or prohibit, and time booked.

TO THE MAXIMUM EXTENT PERMITTED BY NORTH CAROLINA LAW, THE WEBSITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” We do not warrant uninterrupted online booking, error-free SMS delivery, or that every stain or condition can be removed. Nothing in these Terms is intended to exclude liability that cannot be limited under applicable law (including for gross negligence or willful misconduct where such limits are not allowed).

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Sunday Clean Co LLC and its owners, employees, and contractors will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, arising from your use of the website, SMS program, or services.

Our total liability for claims arising out of a particular cleaning job or these Terms is limited to the amount you paid us for that job (or, for website-only disputes with no paid job, one hundred U.S. dollars), except where a higher limit is required by law.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted.

11. Indemnity

You agree to indemnify and hold harmless Sunday Clean Co LLC from claims arising out of your misuse of the website, inaccurate booking information you provide, or your violation of these Terms, except to the extent caused by our negligence or willful misconduct.

12. Governing law

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law rules. Courts located in North Carolina will have exclusive jurisdiction over disputes arising from these Terms or our services, unless applicable consumer law requires otherwise.

13. Changes

We may update these Terms from time to time. The effective date above will change when we do. Continued use of the website or booking after updates constitutes acceptance of the revised Terms. For SMS program changes that affect consent, we will update this page and our opt-in disclosures as appropriate.

14. Contact

Sunday Clean Co LLC
Charlotte, North Carolina, USA
Email: hello@sundayclean.co
Phone: (980) 446-2750 / +1 980 446 2750
Website: https://www.sundayclean.co

SMS: reply HELP for help or STOP to opt out.

Related: Privacy Policy